Launching a Store is an empowering experience – but let’s not get ahead of ourselves! Part of what makes this process so successful and exciting is working with our incredibly knowledgeable Onboarding Team.
Today, we’re diving in with insider information on our Onboarding Specialists and the process you should expect when working with them. This Team is composed of experts who will not only help set you up with the perfect store for your end user clients, but also walk you through how to use it most effectively.
Meet the Onboarding Team
Julie Anderson – Account Specialist & Onboarding
Julie has been with BrightStores for about two years now, and has been consistently passionate about learning the ins and outs of our Store Solutions and software. This better assists her when it comes to teaching other people how to use their own Stores! Julie finds it fun and rewarding to get to know her Clients and see how pleased they are with the finished product after the Store has launched
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Sheri Mischke – Account Specialist & Onboarding
Sheri is the other unbelievably important member of the Onboarding Team! Sheri has been with BrightStores for almost five years now. She loves the opportunity to work in the back end of our software, and says that it is fun for her to see how Clients use our Systems and build their Stores. Sheri always looks forward to engaging with Clients so that she can ensure the perfect Store is launched for them.
This pair is truly two halves of a whole when it comes to the Onboarding process. They are able to teach one another new things about Onboarding every single day, which in turn is a huge benefit to our Clients. They are both so knowledgeable and specially trained on our solutions in order to provide you with the best experience.
Sheri and Julie are tirelessly focused on setting up your end user client stores for success and can’t wait to work with you! They have streamlined the entire Onboarding process here at BrightStores, and we are so excited about this achievement. However, we want you to experience how great it is for yourself. So keep reading to learn more about the process!
Onboarding Process
Our Sales Team will be your first point of contact. After you’ve been through the Sales process, our Onboarding Team takes over! Before you even begin working with the Onboarding Team, they will receive a signed agreement from our Sales Team. Once they have that, either Sheri or Julie will set up an introductory meeting to get started on Store Building. From the information they gather in that meeting, they will determine if Distributors need anything such as:
- Product Add
- Custom Design
- Add-Ons or Integrations
- Etc.
The Onboarding Team will also need your completed Store Building Form in order to understand the specifics of what you need. This includes details like shipping, taxes, store name, store use, and other general information to determine how the Store should be set up.
What Can Distributors Expect?
Distributors can expect a full training on their Store’s administrative area and features available. Based on the store level and store package they choose and the features that are important to them, the Onboarding Team definitely likes to circle back and get more into specifics. They listen carefully to determine what aspects are truly needed, add products, and work with our Design team in order to complete your store. From Store Building until Launch, your dedicated Onboarding specialist will be there to ensure success.
But what about after the Store launches?? Don’t worry, BrightStores is there for you every step of the way well after launching your Store. That’s where our dedicated Support Team comes in. To learn more about them as well as your opportunities post Store launch, read our blog!
Contact us today to get started on your own Store, and for the exciting opportunity to work with our amazing Onboarding Team!