From the first inquiry, to working with our expert team members, and then utilizing our Support resources well after that – our employees are dedicated to providing you with the best possible service. Are you interested in starting a Store for your End User Client but don’t know where to begin? We get it. That’s why we want to walk you through every step of the process so that you have an idea of what to expect moving forward with BrightStores. So let’s get started!
Account Management & Sales
The first step is having a discussion with our Account Management and Sales Team. Maybe you’ve attended one of our webinars, weekly demos, or filled out a form on our website. However you found out about us, your first point of contact will be our highly knowledgeable Sales Team. They are ready to listen to your needs and assist you in choosing the right Store Solutions, Integrations, and any add ons that may be necessary. The next step is Store building and training with our Onboarding Team!
Buckle in for an exciting Store Building experience with our highly trained Onboarding Team! This team consists of two experts who will assist in the process of building your perfect store and do everything in their power to make you and your End User Client happy with the results. They listen carefully to determine what aspects are truly needed, add products, and work with our Design team in order to complete your store. The Onboarding Team will give you a full training in your store’s admin area and the features available. From Store Building until Launch, your dedicated Onboarding specialist will be there to ensure success.
you’ve started the process of building your store – congratulations! At this point, you’ve had the pleasure of meeting our Onboarding Team and added products. What’s next? Designing the perfect, unique store for your clients of course! Our Store Art Team aims to impress distributors and end user clients alike with their customizable designs. This team of three dynamic designers love a challenge and will give a hundred percent to please clients with functionality and beautiful designs!
At this point, you will have launched your brand new Store! We told you that we would be there for you through the entire process – and that included after you’ve launched your store as well. Whether you are enjoying the ease of a Simple Store or a robust Company Store, our Support Team is here to help if you experience a learning curve along the way. From easy fixes or complex issues, Support is knowledgeable in all aspects of the BrightStores platforms. They are responsive and efficient at resolving problems to keep Distributors and End User Clients happy.
Maintaining the integrity and security of our systems is our Tech Team! The Tech Team takes on advanced technical projects and handles RFP support. If there is a complicated issue or question, they step in to help resolve it.
Meet the whole team here!
BrightStores is a frontrunner in software solutions for Promotional Products and every single member of our team is an expert in their field. We have streamlined our process, so from start to finish you will be taken care of and have resources and support available at all times on your way to building the perfect store for clients. To get started today and work with our amazing team, contact us!