So you’ve started the process of building your store – congratulations! At this point, you’ve had the pleasure of meeting our Onboarding Team and added products. So what’s next? Designing the perfect, unique store for your clients of course! Our Store Art Team aims to impress distributors and end user clients alike with their customizable designs. Keep reading to meet the experts behind many beautiful BrightStores storefronts.
What is your favorite part about working in Store Art?
Beejay: My favorite part of working in Store Art is being able to please our clients.
Brian: I really like the process that management has created. Everything is organized and the only thing left to do is to give my 100% on each Store Art task assigned to me.
Jonathan: My favorite part is being able to complete unusual customizations that the clients have requested. It’s not everyday that we receive such requests but whenever I receive something unusual but possible to create, it feels fulfilling to complete it especially when the clients say that the result is exactly what they wanted to see.
What do you specialize in? Is there something you enjoy working on the most?
Beejay: All three of us are able to work on any project, but Brian and Jonathan fare better when it comes to store design while I focus more on store functionality.
Brian: I can work on any task that is given to me, but I do really enjoy stores that give us creative designs. Customizing the store of our clients the way they want to is really a challenge for me but that’s the time I learn and learning is fun.
Jonathan: I can work on most of the projects but what I like doing the most is creating a store whether it is designed by the client or inspired by their company’s website.
How did you get into Store Art and start working at BrightStores? How long have you been with the company?
Beejay: I saw an ad around the first week of January 2020 and was contacted by BrightStores, then the rest is history! I’ve been with the company for twenty two months now.
Brian: I am a former co-worker of Beejay before BrightStores. When an opening was announced, I applied and got the job! I have been working here for one year and one month now.
Jonathan: When I was given the chance to work at BrightStores, my skill set exactly fits the Designer position which is also what I wanted. I’ve been working for the company for over seven months now.
From beginning to end, what does working with a client typically look like?
Beejay: In terms of Turnkeys or Full Store Designs, the Store Builder serves as the medium between the client and Store Art, while Custom Store Art Requests are different in the sense that clients go straight to us to request changes.
Brian: I always start my tasks by analyzing the request of the client. If the request sent is harder than normal, I’ll make sure to allocate some time for research. After that, I’ll proceed with the request. Lastly, I’ll test the changes that I made and I’ll hand the ticket over to the client for their review.
Jonathan: The process usually starts at receiving a client’s request. We will then review each individual change that the client wants to be applied to their store. After we review the request, we then inform the client of our feedback and let them know if we need them to provide additional files for the request or if there’s anything that we need them to clarify before we proceed. If the change will take an extensive amount of time to complete, we will ask them for approval first for the design time it will require. After everything is confirmed, we will then add the request to our schedule and let the client know once it has been completed. In situations where the request is too complicated and needs the opinion of another person to make sure that everything is understood, I usually ask the client for clarification. My colleagues are also very helpful as they are always there to answer questions or whenever I need help with anything.
What can clients expect from you on their end?
Beejay: We’re all about satisfying the clients, so they can expect good results with a quick turnaround.
Brian: Our clients can expect 100% effort from me for all their requests.
Jonathan: The clients can expect my great attention to detail in understanding their needs, as I believe that’s the foundation of providing good service and a result that they are hoping to see.
What can the Store Art Team do to ensure stores are looking great and meeting clients needs? Is there anything clients can do to make this process run more smoothly?
Beejay: We make sure we have all the information we need before we start on a project, and it greatly helps if clients send us detailed information on what they want to be done.
Brian: The Store Art team is always here to listen and go beyond that to understand our client’s needs. There may be some tasks and designs that really need great effort from both the team and the client but I can confidently say that if our clients give us the patience and the requirements that we need, we can definitely help them achieve their goals.
Jonathan: On our end, aside from carefully reviewing the clients requirements to ensure that their needs are met, we also do thorough testing to make sure that their stores look great on any devices and browsers they use. To help us do these, we also expect the clients to provide clear instructions on what they want to be done and how they imagined their store or a particular page to work or look once the change has been completed.
Who is your point of contact for Custom Store Builds?
Beejay: As mentioned earlier Turnkeys or Full Store Designs go through the Store Builders first then they discuss with us what the client wants, while clients directly address us when it comes to Custom Store Art Requests.
Brian: We usually work directly with our distributors and clients but if the request gets very detailed, we usually ask for help from the Sales, Store building, and Support Teams. With that said, I’m thankful that they are always available to help me with whatever problem that comes up.
Jonathan: We work directly with distributors and end user clients though there may be times where we will need assistance from our Sales Team to ensure that the clients’ expectations are met
Anything to add? Last thoughts about Store Art?
Beejay I’m very proud of what Store Art has accomplished this year, especially when it comes to new Store Designs. Brian and Jonathan have performed incredibly well, and we will continue to do our best to maintain the high quality of work our clients have come to expect.
Jonathan: Our team has been and will always be willing to help answer clients’ questions and provide professional services to help them build not just a store that looks great but is also safe and easy for them to use.
Our Store Art team is eager to learn, be challenged, and mostly to please our clients through extraordinary store designs. Bringing your innovative ideas to life is something we are passionate about, so don’t wait any longer to refresh your store!
Click here for New Full Store Design Request Form
Click here for Custom Store Art Request Form
For any other questions or information, contact us today!