Having an in-depth understanding of the BrightStores platform is one of the most important components to ensure you have the ability to create the best store possible for your clients. While you can always contact our amazing support team, we are confident that you can find everything you need in our Help Center! Our Company Store and Simple Store solutions are efficient and convenient, and our Help Center lives up to those standards as well. From news about the Bright Sites platform to Store Management, you can take advantage of all the helpful articles and features.
What do the Help Centers Offer?
Submit a Request
Submitting a request to our Support Team is easier than ever. When you navigate to this page via Bright Sites, you are prompted to take the next steps. All you need to do is fill out your basic information as well as your store information. Tell us about the issue you need help resolving in the Description section, and attach screenshots or files that may help us identify the problem. You can even select the urgency of the request! On our end, the requests that come in are more efficient and organized so we can get to the bottom of your issue. When we send you an article, you can close the request yourself within the help center. Less back and forth email threads.
If you’re waiting to hear about changes to the platform, look no further! Within the Help Center for both Company Stores and Simple Stores, you can click into the News tab to learn more about the exciting new features happening here at BrightStores. Once you see these changes and updates, you can try them for yourself and implement relevant improvements to client stores.
Bright Sites Help Center Article Sections
While the announcements of these new changes to our Company Stores platform are intriguing, you may want to learn more about them first or require some assistance in setting them up. We’ve made it easy by organizing the main components of Bright Sites into article sections. The following sections are located in the Bright Sites Help Center.
Bright Sites Users
Here, you’ll find every article related to creating, updating, and managing users and groups of users. You’ll also find User Feature articles that’ll help you manage permissions, account balances, gift certificates, budgets, passcodes, notifications, approvals, and so much more!
Bright Sites Orders
Our Help Center can also provide you with some valuable insight on the functionality of placing orders within Bright Sites. The articles in the Bright Sites Orders tab cover Inventory and Products. In our Inventory section, you can learn about adding inventory units to products as well as enabling inventory at the Company store level. Furthermore, there is a huge variety of articles in the Products section. Size Charts for your items, mass uploading new products, and tiered pricing are just a few examples of the many articles designed to make Bright Sites Orders more dynamic.
Bright Sites Store Management
Mastering aspects such as Company Store Design, Reporting, and Store Features are vital pieces in ensuring your clients’ stores are as successful as possible. In the Store Design section, you can learn more about features such as Image Editor, Templates for your store home page, and Pages Builder. In the Reporting Section of the Bright Sites Store Management tab, you can enjoy articles on our Custom Report Builder, Reporting on Inventory Logs, and Product Sales. And lastly, our Store Features section can provide you with more information regarding our constantly evolving offerings.
Bright Sites Account Management
We understand the organization of launching stores as well as billing is incredibly important, and we have two sections within the Bright Sites Account Management tab to help you out. Within the Billing section you can learn more about invoicing, our billing system, and adding or changing which credit card is on file. In the Administrative section, you can find more information on how to get started and how to build your stores! BONUS: we even provide you with a Store Launch checklist!
Bright Orders Help Center Article Sections
The following sections are located in the Bright Orders Help Center.
Setting Up your Simple Stores and Redemption Sites
For all things Set Up, Functionality, and Store Management Features, this is the place for you. Resembling the Company Store Launch Checklist mentioned earlier, our Simple Stores Help Center also offers various Set Up Guides and Tutorials. We want to make sure you have all of the resources you need to set up your unique store.
So how can you track your progress? In the Reporting section! You will be able to learn how to use the Sales Report under your organization as well as create and use the Custom Report Builder. By utilizing the reporting capabilities, you can easily keep an accurate record of your headway in any type of client store.
For all other questions, we recommend checking out our Miscellaneous Articles tab. This section has helpful information that you may have inquiries about while managing your Company Stores and Simple Stores. Troubleshooting Tips, a System Guide, and Distributor Sales Tools are just a few of the articles in this tab provided to offer you support.
If all else fails, we encourage you to contact our team via the Help Button! Just click the Help Chat Button any time during working hours, and start chatting with one of our team members. We are committed to providing you with the best support possible, and want to ensure you have all the support you need.
Behind the Scenes
So why did we switch to this Help Center from our old system? The new Help Center is modern and sleek. Our Support Team can be more proactive and organized. If it works better for us internally, it’s going to work better for you too. Put simply, it is to make your lives easier and more efficient when it comes to learning more about our Store Solutions. Our Support Team loves it! Check out their favorite things about our new Help Center:
- “Clients can follow articles or sections to be up to date on the newest articles or news postings we add”
- “You can find tutorials using the “help” widget in the admin area”
- “Clients can self-resolve tickets using ‘answer bot'”
To take advantage of our Help Center for Company Stores, click here.
And for the Simple Stores Help Center, click here.