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Tap Into Resources at Every Stage: Managing an Online Store

Posted on March 12, 2021March 12, 2021 by Lucy Taylor


You’ve sold, built, and are now managing your client’s store on an ongoing basis. Yes, we have useful resources for the management stage as well!

We already covered the tools you as a distributor can lean on while selling and building a Simple or Company Store to your clients. Now, let’s zero in on how you can engage our Support Team while you manage your client’s store.

You can also see how this stage fits into the larger end-to-end sales process in our infographic blog post!

Support Suite

Access our Bright Orders (Simple Stores) Support Suite and Bright Sites (Company Stores) Support Suite at anytime! You’ll find loads articles and videos with help on all store solutions. Type your keyword(s) directly into the search bar or scroll down for a list of topics.

Bright Orders Support Suite for Simple Stores

Bright Orders Support Suite

Learn how to manage your client’s Simple or Redemption Store in a wide variety of areas:

Setting up your Simple Store/Redemption Site

  • Simple Stores Setup
  • Redemption Site Setup
  • Store Management Features & Functionality

Reporting

  • Reporting Videos

Bright Orders Account Management

  • Billing

Miscellaneous

Bright Sites Support Suite for Company Stores

Bright Sites Support Suite

Learn how to manage your client’s Company Store (Catalog Site, Basic Company Store, or Advanced Company Store) in an even wider variety of areas due to the larger amount of capabilities and higher level of customization:

Bright Sites Users

  • Creating & Editing Users
  • User Features

Bright Sites Orders

  • Products
  • Inventory
  • Shipping
  • Payments
  • Tax
  • Order Features

Bright Sites Store Management

  • Reporting
  • Store Features
  • Store Design

Bright Sites Account Management

  • Billing
  • Administrative Area

Miscellaneous

Support Team

Our award-winning, compassionate, and expert Support team members are available to assist you with your client’s Simple or Company Store Monday through Friday, 8-5 pm MST.

Even better, you can chat with Support directly from your Bright Sites Admin! Just click the “Chat” icon in the top right menu.

BrightStores Chat Support

You can also email our teams directly:

Need help with a Simple Store?

Email support@orderpromos.com

Need help with a Company Store?

Email support@brightstores.com

And yes, we said award-winning! Did you know that Sheri Mischke and Akhil Shastry are both recipients of the PPAI’s PPB Service Superhero award? We couldn’t be more proud!

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